FAQs

  • Do you ship outside of the UK? Yes, we do! We use Royal Mail international delivery. You can choose standard or tracked. You can see our rates on the Delivery & Returns page. The only exception is Ireland, which we use DPD for.
  • What are your UK shipping rates? We send everything by Royal Mail, with a flat rate of £2.90 for orders under £40 and FREE for orders over £40 (using code FREEPOST).
    Alternatively, you can choose Tracked 48 service for £4, which is fully trackable and should be with you within 2-3 working days of dispatch. 
  • Can I use 2 different discount codes at once (e.g. free shipping and a welcome discount)?
    I'm afraid not! As a tiny business, my margins are small and I simply cannot afford to give that much of a discount. Please ensure you're choosing the the code which will give you the best discount for your order though :-) 
  • How long will it take to get my order? We aim to post items within 1-2 working days (Monday-Friday), so if you're in the UK, it should be 1-2 days after that, if you're in Europe 3-5 days after that or if you're in the rest of the world 5-7 days after that.
  • I need something quickly! And guaranteed! We don't currently offer guaranteed next day delivery as standard, but if you're in a desperate rush, drop us an email/message and we'll see what we can do. 
  • I'm in the EU - will you charge VAT at checkout? Please note that we do not charge VAT for EU countries at checkout and therefore you may be subject to additional local VAT/Customs charges upon delivery, as of 1st July 2021.
  • Do you have a loyalty scheme? Yes, you can find out all about the Pencil Points Club here. 
  • What's your returns policy? We accept returns in their original condition and packaging for refund/exchange within 14 days. You can find full details here. 
  • Do you ever trade at markets? Yes! We occasionally appear at shows or markets, so you can shop from us IRL. You can find information about any upcoming events on our Markets and Shows page. 
  • I have a suggestion for you... We'd love to hear your feedback! Is there something you wish we were stocking, or doing? Do let us know and we might just do it. 

Join our loyalty scheme to earn credit towards future purchases!

HOW IT WORKS  -

  • You will earn 5 points for every £1 spent, and you will be able to redeem £1 of credit for every 100 points earned
  • Points have been important from January 2023 - January 2024 (when the scheme officially opened). These points will be attached to your email address. If you've used more than one email address to order in that time and want me to move some points from one account to another, just drop me an email.  
  • Occasionally people submit orders using only their phone number and so will not currently have any points. If this is you, please get in touch and I can look into setting you up with your email address.
  • Like all other discount codes, you won't be able to use your credit with another discount.
  • This is very much an experiment/work in progress so please do get in touch if you experience any issues and please bear with me while I work this all out!

HOW TO SIGN UP & CHECK YOUR BALANCE

You will need to sign up for an account on The Stationer to use the loyalty programme. On any page of the website you will see a pink(ish) button that says “Rewards” in the bottom right hand corner. If you click on that you will be prompted to “Join Now” and you can just follow the prompts to sign up and then see your points, along with how to earn and redeem them.